Buyer Protection Guarantee
Every purchase on SpareHolidays is protected by our escrow system. Your money is safe until you confirm receipt of your booking.
How Escrow Protection Works
Our escrow system holds your payment securely until the booking transfer is complete.
You Make a Purchase
Your payment is securely held in escrow by Stripe — the seller doesn't receive any money yet.
Seller Transfers the Booking
The seller changes the booking name to yours and uploads proof of transfer.
You Confirm Receipt
Once you verify the booking is in your name, you confirm the transfer in your dashboard.
Seller Gets Paid
Only after your confirmation does the seller receive the payment. Auto-release after 72 hours post travel date.
Your Protection Features
Full Escrow Protection
100% of your payment is held in escrow until you confirm the booking transfer. The seller never touches your money until you're satisfied.
Automatic Refund
If the seller fails to transfer the booking within the agreed timeframe, your payment is automatically refunded in full.
Dispute Resolution
If something goes wrong, our dispute resolution team reviews the evidence from both parties and makes a fair decision.
72-Hour Auto-Release
If you don't confirm or dispute within 72 hours after the travel date, the payment is automatically released to the seller.
What You're Protected Against
Seller Doesn't Transfer
If the seller fails to transfer the booking to your name, you receive a full refund automatically.
Incorrect Booking Details
If the booking details don't match what was listed (wrong dates, wrong hotel, wrong flight), you can open a dispute.
Seller Becomes Unresponsive
If the seller stops communicating during the transfer process, our team intervenes to resolve the situation.
Fraudulent Listings
Our AI moderation catches most fraudulent listings before they go live. If one slips through, you're fully protected.
Dispute Resolution Process
We aim to resolve all disputes fairly and quickly. Here's how the process works.
Open a Dispute
Go to your transaction in the dashboard and click 'Open Dispute'. Describe the issue and upload any evidence.
Seller Response
The seller has 48 hours to respond with their side of the story and any evidence.
Review & Decision
Our team reviews all evidence from both parties and makes a fair decision, usually within 3-5 business days.
Resolution
Based on the decision, the payment is either released to the seller or refunded to you. The decision is final.