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Hotel Booking Transfer Guide

Hotel name changes work very differently from flights. Book directly with Hilton.com and a quick call to the hotel can swap the primary guest — Hilton Honors points still accrue to the member on the reservation. Book through Booking.com and you're stuck: reselling reservations is explicitly against their platform rules. Marriott Bonvoy has tightened hard since 2024, flagging award-stay name changes within 48 hours of check-in as potential fraud. OTAs like Expedia don't charge for the name change themselves, but the underlying property often does. Prepaid and non-refundable rates almost always block any modification. And if you're a walk-up on check-in day hoping the front desk will sort it — some will, most won't without a paper trail. This guide covers 14 hotel chains and platforms so you know exactly which path to take before you list.

Transfers Allowed

Wyndham

Transfers Allowed

Wyndham is relatively flexible — you can book for someone else and the hotel updates guest info at check-in.

Best Western

Transfers Allowed

Best Western allows booking reward nights for others and gifting award stays to immediate family members.

Choice Hotels

Transfers Allowed

Choice Hotels allows modifying guest names online, via app, or by contacting the hotel directly.

Expedia

Transfers Allowed

Expedia allows free guest name changes on hotel bookings, though the hotel itself may impose restrictions.

Hotels.com

Transfers Allowed

Hotels.com (Expedia Group) allows free guest name changes, though the property may charge its own fees.

Limited / Case-by-Case

Marriott

Limited / Case-by-Case

Marriott has significantly tightened name change policies — name changes on reservations are now flagged as potential fraud.

Hilton

Limited / Case-by-Case

Hilton is relatively flexible for paid bookings — you can call to change the primary guest name. Non-refundable rates are restricted.

IHG

Limited / Case-by-Case

IHG does not officially support name changes — the standard process is to cancel and rebook.

Hyatt

Limited / Case-by-Case

Hyatt has historically been flexible with name changes via phone, but some properties now cancel and rebook instead.

Accor

Limited / Case-by-Case

Accor does not officially support changing the primary booking name — it is at the hotel's discretion.

Radisson

Limited / Case-by-Case

Radisson requires that the guest name be correct at booking — mismatched names at check-in may result in cancellation.

NH Hotels

Limited / Case-by-Case

NH Hotels requires that the booking name match both the check-in ID and the credit card used.

Agoda

Limited / Case-by-Case

Agoda allows changing the primary guest name through 'Manage guests', but the property can refuse the change.

Not Transferable

Booking.com

Not Transferable

Booking.com does not allow changing the guest name on reservations. Reselling reservations is explicitly prohibited.

Hotel name-change policies sit at the intersection of the chain's global rules, the OTA's platform terms, and the individual property's discretion. A policy that works at a Hilton in London may be refused at a Hilton franchise in rural Spain. Non-refundable and prepaid rates are almost always immovable. Loyalty programme bookings (Hilton Honors, Marriott Bonvoy, IHG One Rewards, Accor ALL) have additional loyalty-fraud safeguards that can block changes entirely. Always contact the hotel or platform directly before listing. Last updated: March 2026.