Hotel Booking Transfer Guide
Hotel name changes work very differently from flights. Book directly with Hilton.com and a quick call to the hotel can swap the primary guest — Hilton Honors points still accrue to the member on the reservation. Book through Booking.com and you're stuck: reselling reservations is explicitly against their platform rules. Marriott Bonvoy has tightened hard since 2024, flagging award-stay name changes within 48 hours of check-in as potential fraud. OTAs like Expedia don't charge for the name change themselves, but the underlying property often does. Prepaid and non-refundable rates almost always block any modification. And if you're a walk-up on check-in day hoping the front desk will sort it — some will, most won't without a paper trail. This guide covers 14 hotel chains and platforms so you know exactly which path to take before you list.
Transfers Allowed
Wyndham
Transfers AllowedWyndham is relatively flexible — you can book for someone else and the hotel updates guest info at check-in.
Best Western
Transfers AllowedBest Western allows booking reward nights for others and gifting award stays to immediate family members.
Choice Hotels
Transfers AllowedChoice Hotels allows modifying guest names online, via app, or by contacting the hotel directly.
Expedia
Transfers AllowedExpedia allows free guest name changes on hotel bookings, though the hotel itself may impose restrictions.
Hotels.com
Transfers AllowedHotels.com (Expedia Group) allows free guest name changes, though the property may charge its own fees.
Limited / Case-by-Case
Marriott
Limited / Case-by-CaseMarriott has significantly tightened name change policies — name changes on reservations are now flagged as potential fraud.
Hilton
Limited / Case-by-CaseHilton is relatively flexible for paid bookings — you can call to change the primary guest name. Non-refundable rates are restricted.
IHG
Limited / Case-by-CaseIHG does not officially support name changes — the standard process is to cancel and rebook.
Hyatt
Limited / Case-by-CaseHyatt has historically been flexible with name changes via phone, but some properties now cancel and rebook instead.
Accor
Limited / Case-by-CaseAccor does not officially support changing the primary booking name — it is at the hotel's discretion.
Radisson
Limited / Case-by-CaseRadisson requires that the guest name be correct at booking — mismatched names at check-in may result in cancellation.
NH Hotels
Limited / Case-by-CaseNH Hotels requires that the booking name match both the check-in ID and the credit card used.
Agoda
Limited / Case-by-CaseAgoda allows changing the primary guest name through 'Manage guests', but the property can refuse the change.
Not Transferable
Booking.com
Not TransferableBooking.com does not allow changing the guest name on reservations. Reselling reservations is explicitly prohibited.
Hotel name-change policies sit at the intersection of the chain's global rules, the OTA's platform terms, and the individual property's discretion. A policy that works at a Hilton in London may be refused at a Hilton franchise in rural Spain. Non-refundable and prepaid rates are almost always immovable. Loyalty programme bookings (Hilton Honors, Marriott Bonvoy, IHG One Rewards, Accor ALL) have additional loyalty-fraud safeguards that can block changes entirely. Always contact the hotel or platform directly before listing. Last updated: March 2026.