SpareHolidays frequently asked questions

Learn what can be listed, how fees work, when sellers get paid, when identity verification is required, and how transfer and dispute steps are recorded.

Questions and answers

What kinds of travel can you buy or sell on SpareHolidays?

The public listing flow currently covers flights, hotels, packages, and vouchers. The original supplier must allow the required transfer or handover. A supported category does not mean every fare, reservation, or voucher is eligible, so check the provider's current rules for the specific booking.

How long does it take to get paid as a seller?

For bookings with travel dates, payout is scheduled two calendar days after the trip ends. Bookings without travel dates use a separate rule based on transfer confirmation and the applicable dispute window. The transaction dashboard shows the relevant timing, and an open dispute can pause payout.

Do you need to verify your identity to use SpareHolidays?

Sellers can create and submit a listing before verifying, and each listing shows whether the seller's identity is verified. Every listing is reviewed by a person on our team before it goes live. Identity verification through Stripe Identity is required before a seller can accept an offer or hand over a booking. Buyers complete identity verification at the required transaction stage before seller payout can be released. The check confirms the identity connected to the account; it does not confirm a booking's price, quality, supplier permission, or transferability.

What happens if there is a problem with your purchase?

Use the transaction dashboard to raise a dispute within the window shown for the booking and provide supporting evidence. SpareHolidays reviews evidence from both sides under the applicable terms before deciding whether funds are refunded, partly refunded, released to the seller, or resolved another way.

How are listings checked before they go live?

Sellers provide booking details and supporting evidence as part of the listing process. Automated tools may help organise or screen submitted information, but they do not verify that a supplier will permit a transfer and they are not a guarantee that a listing is genuine. The public listing should be assessed together with seller identity, evidence, and current provider rules.